Privacy Policy & Holiday Terms and Conditions

Sun and Sea Holidays

At Sun and Sea Holidays, we are always happy to help our customers and provide the best possible holiday experience according to their requirements, preferences, and budgets. We are committed to providing professional travel services and creating enjoyable and memorable holidays while ensuring customers understand their responsibilities and our booking policies.

1. Customer Privacy and Personal Information

We respect your privacy and protect your personal information provided during the booking process.
Customer details, including names, passport information, contact details, and travel requirements, are collected only for arranging and managing your holiday services.
Your information may be shared with trusted travel partners such as airlines, hotels, transport providers, tour guides, ground agents, and other suppliers when required to complete your holiday arrangements.
We do not sell, misuse, or share your personal information for unauthorised purposes.

2. Holiday Booking and Payment Policy

We confirm and arrange your holiday booking once you have made the required full payment or paid the agreed booking fee.
After your booking has been confirmed, all payments and booking fees are non-refundable.
We do not provide refunds after confirmation of your holiday booking.
We may allow changes to your travel dates for future travel, depending on availability and the conditions of our suppliers.
Any date change requests must be made in advance and may include additional charges.

3. Holiday Planning and Customer Approval

Sun and Sea Holidays prepares tour plans according to your budget, requirements, and holiday expectations.
We carefully design itineraries to provide the best possible holiday experience.
The final itinerary and arrangements will only be confirmed after receiving your approval.
We always try our best to provide quality services and meet our customers’ expectations.

4. Changes to Tour Itinerary and Services

Sometimes, changes to your tour itinerary may be necessary due to availability or circumstances outside our control.
Changes may occur because of hotel availability, ground agents, tour guides, transportation providers, weather conditions, or other suppliers.
If any changes require additional costs, customers must pay the difference before the updated service can be confirmed.
We will always try to provide suitable alternatives and maintain the quality of your holiday experience.

5. Flight Delays and Unexpected Situations

If your flights are delayed, we will do our best to adjust your tour arrangements where possible.
However, we cannot guarantee that all itinerary changes will be possible, as this depends on availability and decisions made by airlines, hotels, transport providers, and local suppliers.
Sun and Sea Holidays will always try to support customers and provide the best possible assistance during unexpected situations.

6. Customer Responsibility and Personal Belongings

Customers are responsible for keeping their own valuable belongings safe during their journey.
Passports, money, cameras, mobile phones, jewellery, and other personal items must be kept safely by the customer at all times.
Sun and Sea Holidays is not responsible for loss, theft, or damage of personal belongings.

7. Travel Insurance Policy

Sun and Sea Holidays does not provide travel insurance.
Customers are responsible for arranging suitable travel insurance by themselves before travelling.
We strongly recommend customers obtain appropriate travel insurance to protect against unexpected events.

8. Food Allergies and Special Requirements

Customers must inform the hotel reception and relevant staff about any food allergies, dietary requirements, or special requests immediately after arriving at the hotel.
Hotels will try to provide suitable arrangements according to their availability and policies.
Sun and Sea Holidays cannot guarantee specific food arrangements as these depend on the hotel facilities and local services.

9. Respect for Local Laws, Culture, and Regulations

All customers must travel responsibly and follow the laws, rules, and cultural traditions of every country they visit.
Customers are responsible for respecting local customs, religions, traditions, and regulations during their holiday.
Customers must not buy, sell, use, carry, transport, or bring any illegal items during their travel.
This includes, but is not limited to, illegal drugs, prohibited medicines or tablets, illegal substances, weeds, plants, animals, wildlife products, or any other restricted or illegal materials.
Customers are responsible for checking and following the entry requirements, customs regulations, and laws of each destination country.
Sun and Sea Holidays will not accept responsibility for any legal problems, penalties, arrests, fines, or consequences caused by customers breaking local or international laws.

10. Illegal Activities and Customer Conduct

All customers must behave responsibly and respectfully throughout their holiday and must follow the laws and regulations of every country they visit.
Customers must not take part in any illegal activities during their travel, including but not limited to:
- Buying, selling, using, carrying, or transporting illegal drugs or prohibited substances.
- Carrying illegal medicines, tablets, chemicals, plants, weeds, animals, wildlife products, or any restricted materials.
- Taking part in criminal activities, fraud, theft, violence, abuse, or any activity that may harm other people or local communities.
- Breaking immigration rules, customs regulations, local laws, or government requirements.
- Carrying prohibited items through airports, borders, hotels, or any other travel locations.
Customers must respect local cultures, traditions, religions, and community rules in every destination.
Sun and Sea Holidays does not support, encourage, or accept responsibility for any illegal actions, criminal behaviour, or activities carried out by customers during their holiday.
Customers are fully responsible for their own actions and any consequences, including fines, penalties, legal action, arrest, imprisonment, deportation, or travel restrictions caused by breaking local or international laws.
If a customer’s actions affect other travellers, suppliers, hotels, guides, transport providers, or the reputation of Sun and Sea Holidays, we reserve the right to stop providing assistance or services where legally permitted.
Customers must always act respectfully and ensure their behaviour does not create danger, disruption, or inconvenience to others.

11. Our Commitment to Customers

Sun and Sea Holidays is dedicated to providing friendly support, professional service, and the best possible holiday experience.
We always try to arrange holidays according to our customers’ requirements, preferences, and budgets.
We aim to provide safe, enjoyable, and memorable travel experiences while working with trusted travel partners.
By booking with Sun and Sea Holidays, customers confirm that they have read, understood, and agreed to these Privacy Policies, Booking Terms, and Customer Responsibilities.

Thank you for choosing Sun and Sea Holidays. We look forward to helping you create unforgettable holiday memories.